Q & A
Dear Customer, thank you for choosing us as your florist. Before you place the order, there are several things you might want to know. We list them here for your, but you are always welcome to call us if your question is not listed below.
1. How long do the fresh cut flowers last?
Well, this is a widely asked question and also a bit complicated question as well. It depends on the variety of the flower, how you take care of them, the temperature of your home and sometimes even the location you put them. Generally to say, fresh cut flowers last 5-10 days in water depending on their varieties. There are some flowers are especially short in vase life, like hydrangea, lilac, dahlia, etc. There are some flowers are very long vase life, like mums, cymbidium orchids, carnations, etc. They can last over 2 weeks under careful maintenance. If the flowers are arranged in floral foam, then their life will be largely shortened.
2. Why there are some days I cannot choose for delivery? Can you do same day delivery?
We set up our customer can only order 2 days before their delivery date. This is because we might not have the flowers in the picture in stock, we need 2 days ahead to prepare the flowers and hardware for you. Although there might still be certain flowers that is not available, but by set up the 2 days ahead criteria, we do our best to make the arrangement as same as possible.
Yes, we can do same day delivery if you don't request specific flowers. Even though you cannot place the order for same day delivery online, you can always call us to arrange.
3. Can you deliver at a certain time?
Yes, we can do time required delivery as an additional cost of $50. Usually, we try our best to fit your time requirement without charging you this additional fee. But under certain scenarios we have to charge you. For example, during some holiday, like Mother's Day, Valentine's Day, etc. when we are super busy with tons of deliveries, or it's out of our regular hours.
4. Can I add a little card with the flowers? How do I leave my message to recipient?
Yes, we provide a little complimentary card with the flowers. When you are in the shopping cart page, right under the product you order there's a box named "Special instructions for the seller". This is where you can leave your note and any specific needs.
5. I bought $60 designer choice bouquet twice, but this time it's smaller than last time! Why?!
This is a very good question. There are many reasons that affect the price of the flowers, the varieties, the season, holidays etc. For example, the peony in early May is about $10-$12 per stem, then it will drop down to $3 - $5 per stem in June. Rose usually is $6 per stem, but is $10 per stem during Mother's Day week. We try not to fix the price of our flowers to give our customer a full value of the money you spend.